Refund policy

Returns

We want you and your dog to love what you order. If something isn't right, you can return most unused items in their original packaging within 30 days of delivery.

To start a return, email us with your order number and the reason for the return. We'll reply with return instructions. Please don't send items back without contacting us first, because returns go to our fulfillment partner's warehouse, not to the address on your order.

Damaged, defective or wrong items

If your order arrives damaged or defective, or you received the wrong item, email us within 7 days of delivery with a photo. We'll send a replacement or a full refund, and you won't pay for return shipping.

Return shipping

For returns because you changed your mind, return shipping is paid by the customer unless the product page says otherwise.

Items we can't accept back

• Opened supplements and chews, for health and safety reasons
• Items that have been used, washed or chewed

Refunds

Once your return arrives and is inspected, we'll email you. Approved refunds go back to your original payment method within 5–10 business days.